Shipping & Returns

At J.Gordon Fresh Market, we are committed to providing our customers with the freshest products and highest quality service. If you are not completely satisfied with your purchase, please review our return and exchange guidelines below:

Perishable Items (Meats, Seafood, Poultry, Plant-Based Products, Herbs):

• Returns: Due to the nature of perishable goods, we can only accept returns for these items if they are brought back to the store within 24 hours of purchase, accompanied by the original receipt.

• Condition: Items must be in their original packaging and unused.

• Resolution: Customers may choose between a replacement of the item or a refund issued to the original form of payment.

Non-Perishable Items (Wellness Products and Other Non-Perishables):

• Returns: Accepted within 14 days of purchase with the original receipt.

• Condition: Items must be unopened, unused, and in their original packaging.

• Resolution: Refunds will be issued to the original form of payment.

General Guidelines:

• Proof of Purchase: A valid receipt is required for all returns and exchanges.

• Without Receipt: Returns without a receipt may be eligible for store credit at the discretion of management.

• Damaged or Defective Items: If you receive a damaged or defective item, please return it promptly for a replacement or refund.

• Final Sale Items: Clearance or specially marked items are considered final sale and are not eligible for return or exchange.

We value your patronage and strive to ensure your shopping experience is satisfactory. If you have any questions or concerns regarding our return and exchange policy, please contact our customer service team or visit your nearest J.Gordon Fresh Market location.